Shipping policy

SHIPPING
Regular shipping is free.* We ship worldwide. Regular shipping time is 15 - 30 days. Faster shipping is available for adding fee. Please contact us via e-mail or messenger. Our signs are packaged in the most robust way possible, this means that we have less than a 1% breakage rate.

MY SIGN ARRIVED BROKEN, NOW WHAT?
If your neon sign shows up and has been broken during shipping, please contact us via email within 24 hours of the delivery. You should take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. If the box that the sign came is also damaged, be sure to take photos of that too! We will respond to your email ASAP and offer you two options, you can have another sign shipped to you right away, or you can get an immediate refund, it's up to you.

SALE ITEMS POLICY
All sale items are final sale and not eligible for a return.

PROCESS FOR RETURNS
Within 15 days of receiving your sign, If for some reason you wish to return your purchase, please email hello@ecorn.agency, with the subject line “return request, your name, order number”. Return requests must be emailed within seven days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Then, you will receive full return guideline with all the information. Please note, you are responsible for all shipping and customs charges associated with returning an order.